Refund policy

All return requests must be submitted to returns@almosteverything.co with your order number.

1. Returns

Eligible online purchases may be cancelled within 7 days of delivery, subject to applicable South African consumer law and the conditions set out in this policy.

Returned items must be unused, unworn and in their original condition, with all original packaging, tags, accessories and components intact.

Return shipping is for the customer’s account. Almost Everything can arrange collection through our courier partner for R99, payable before the collection is booked.

Alternatively, customers may arrange and pay for their own courier to:

Almost Everything
Ground Floor, Building 4
50 Constantia Boulevard
Constantia Kloof
Johannesburg
1709
South Africa

Returns remain the customer’s responsibility until received by Almost Everything.

Once the returned goods have been received and inspected, any refund due will be processed to the original payment method within the applicable timeframe.

2. Defective Goods

Defective goods will be handled in accordance with the Consumer Protection Act 68 of 2008 and any other applicable South African consumer legislation.

3. Incorrect or Damaged Orders

If an incorrect item is supplied, an item is missing, or goods are received damaged, contact returns@almosteverything.co within 7 days of delivery with your order number and supporting photographs where applicable.

Once verified, the matter will be resolved by refund, replacement or another remedy available under applicable consumer law. Where the error is attributable to Almost Everything, the reasonable cost of returning the affected goods will be covered by us.

4. Pre-Orders

Pre-order products are clearly identified before purchase and are sourced specifically following confirmation of an order.

The stated delivery period is an estimated timeframe and may be affected by international shipping, customs clearance and other circumstances outside our reasonable control.

Any statutory cancellation or return period applicable to a pre-order will be calculated from delivery of the goods, rather than the date the order was placed.

Additional pre-order terms displayed and accepted at checkout form part of the terms applicable to the purchase.

5. Return Exclusions

Subject always to rights that cannot lawfully be excluded, returns will not be accepted for:

socks, underwear or other applicable hygiene-sensitive goods; gift cards; goods that have been worn, used, altered or damaged after delivery; goods returned without their original tags, packaging or supplied accessories; or other goods excluded from return under applicable law.

Clearance or Final Sale items are subject to the terms displayed at the time of purchase, without limiting any statutory rights relating to defective or incorrectly supplied goods.